Immortelle is committed to providing high quality healthcare and the following Patient Code of Conduct helps us to meet this goal. 

Words or actions that are disrespectful, racist, discriminatory, hostile, or harassing are not welcome. These include:

1. Offensive comments about others’ race, accent, religion, gender, sexual orientation, or other personal traits

2. Refusal to see a clinician or other staff member based on these personal traits

3. Physical or verbal threats and assaults

4. Sexual or vulgar words or actions

5. Disrupting another patient’s care or experience

Failure to obey the above guidelines or comply with lawful and responsible requests by Immortelle staff or public safety personnel may result in the Patient being asked to leave the facility.  If you refuse to leave, you may be arrested for criminal trespass.

As our Patient, you agree that you shall not engage in any pattern of conduct that involves the making or publishing of disparaging written or oral statements or remarks before working with Immortelle to mutually resolve any concerns or problems that took place. Including, without limitation; publish, or communicate any defamatory comments, or statements which are disparaging, deleterious or damaging to the integrity, reputation or good will of Immortelle Inc., its management, its affiliates or any of their respective employees, existing and prospective patients, suppliers, and other associated third parties. If litigation is required to collect damages, Patient agrees to pay any and all attorney fees, court fees, and costs in addition to any miscellaneous fees the court or jurisdiction may award.